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Vadio

Vadio for chains and franchise's

Inquiries are received centrally. Out to the correct member.

The chain office sees every inquiry, who took it and where it is. Members work in their own Vadio and get CRM included.

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ElfagElfag has over 140 members on Vadio.

Read the Elfag story
Three colleagues in a furniture shop smile at a tablet one of them is holding

Used by electrical contractors and Elfag member companies across Norway.

  • Cooley
  • Escalon
  • Goodwin
  • Wilson Sonsini
  • Gunderson Dettmer
  • DLA Piper

Problem we solved

Three problems every chain office knows too well

Lost leads

Enquiries that disappear from members' minds
Leads from the chain website land in a shared inbox, get forwarded by email, and quietly go cold. Vadio routes each one to the nearest member with a notification — and if nobody answers within 12 hours, it moves to the next.

Cost:

Leads going coldWeaker chain brand

No overview

Every member reports differently
One tracks jobs in Excel, another on a whiteboard. When every member uses the same pipeline, the chain office sees response times, quotes sent and win rates side by side — without asking anyone.

Cost:

GuessworkMonthly chasing

Too many tools

Courses, certificates and docs in ten systems
News on the intranet, courses in one portal, certificates in a spreadsheet nobody updates. Vadio puts them in one place with one login — and flags certificates before they expire.

Cost:

Expired certificatesLow adoption

Our solution

From a lead on the chain website to a job won

Example user flow

Ingrid in Ålesund needs a new fuse box and fill the form in Fjordel’s website

Here is what happens, step by step

  1. 01

    Lead to the chain

    The chain inbox with Ingrid Haugen’s new lead: replace a fuse box in Ålesund, two photos attached

    Ingrid fills in the form on fjordel.no

    Her 1970s house in Ålesund still has screw fuses. The lead lands in the chain inbox with her address, photos of the fuse box and what she wants done.

  2. 02

    Vadio picks a member

    Automatic distribution sends the lead to Nordvest Elektro, 4 km away with capacity

    Nordvest Elektro gets the lead

    Vadio looks at postcode, trade and current workload. Nordvest Elektro is closest with free capacity next week, so the lead goes to them — no one at the chain office has to lift a finger.

  3. 03

    Response deadline

    A response timer: accepted by Ola Rise in 38 minutes, with Sunnmøre Elservice as the fallback

    Nordvest Elektro accepts it in 38 minutes

    Ola at Nordvest Elektro gets a push notification. If nobody answers within the chain’s response deadline, the lead moves automatically to the next member in line.

  4. 04

    The member takes over

    Quote #2291 for a new fuse box, NOK 38,900, signed by Ingrid at 20:47

    Inspection, quote and signature — in their own Vadio

    Ola calls Ingrid, inspects on Thursday and sends a quote from the van. She signs on her phone the same evening. Nordvest keeps their own customers, prices and workflow.

  5. 05

    The chain sees the status

    The chain board this week: 12 new, 31 accepted, 18 quotes sent, 9 won including Haugen

    Stein Helge follows it on the chain board

    Every lead from every member on one board — new, accepted, quoted, won. He sees Ingrid’s job move to Won without sending a single email.

  6. 06

    The monthly report

    The September member report: response time and win rate for Nordvest Elektro, Sunnmøre Elservice and the chain average

    Response time and win rate per member

    At the end of the month the report is ready: who answers fast, who wins jobs, and where the chain should send more leads. Nordvest Elektro is near the top.

Clear from the start

Checklists and forms for the industry.

Choose an industry when you start, and these are ready for you to change as you wish.

Try Vadio - free

Distribution rules

Area, capacity, response time, what happens when no one answers.

  • Route requests by service area
  • Balance work based on capacity
  • Reassign unanswered requests automatically

Chain board

Uniform step for all members, report per member.

  • Main fuse capacity
  • Free circuit available
  • Cable length to parking

The chain's website

Find a member, send a request, customer portal. Built for Elfag.

  • Thermal imaging, main board
  • Emergency lighting
  • Reminder: every 12 months

For the chain office

See the whole chain without chasing anyone

  • Every lead, live

    One board shows every lead in the chain — new, accepted, quoted, won — across all members.

  • Response time per member

    See who answers in minutes and who needs a nudge. Slow leads move on automatically.

  • Reports without spreadsheets

    Monthly reports on leads, win rate and order volume, ready for the board meeting.

Try Vadio - free
Fjordel’s member overview for September 2026: 184 leads distributed, 1 h 35 m average response, 51% win rate, with response time and win rate per member

Customer stories

A few words from our cherished users

Monarch

NOK 1.2m

Revenue earned from vadio

Because we have every event flowing into Vadio.io, we were able to build a journey that adapts to what each user is actually doing—or not doing.
ErlingFounder of Elfag
Read customer stories
Erling, founder of Monarch
  • "Shadcn UI Kit for Figma has completely transformed our design process. It’s incredibly intuitive and saves us so much time. The components are beautifully crafted and customizable.”
    Lando NorrisFounder at Acme Inc.
  • "The attention to detail in this UI kit is outstanding. We've seen a significant improvement in our development speed since implementing it. Highly recommended for any serious project."
    Lando NorrisFounder at Acme Inc.
  • "What impressed me most was how seamlessly it integrated with our existing workflow. The documentation is clear, and the component quality is consistently high."
    Lando NorrisFounder at Acme Inc.
  • "Shadcn UI Kit for Figma has completely transformed our design process. It’s incredibly intuitive and saves us so much time. The components are beautifully crafted and customizable.”
    Lando NorrisFounder at Acme Inc.
  • "The attention to detail in this UI kit is outstanding. We've seen a significant improvement in our development speed since implementing it. Highly recommended for any serious project."
    Lando NorrisFounder at Acme Inc.
  • "What impressed me most was how seamlessly it integrated with our existing workflow. The documentation is clear, and the component quality is consistently high."
    Lando NorrisFounder at Acme Inc.

What’s included

One system for the chain office and every member

  • One inbox for the chain

    Leads from the web, phone and email land in one place — and go to the right member automatically by postcode, trade and capacity.

  • Shared board, private customers

    The chain office follows every lead from new to won. Members run their own customers on their own board.

  • Run the chain from one screen

    Member list, coverage map, certificate expiry, order reports and a shared price list.

Try Vadio - free
The Fjordel leads board: a new chain lead to install an EV charger in Ålesund, offered to Nordvest Elektro with 4 minutes 30 to accept

FAQ

Frequently asked questions for chains

Vadio is a visual collaboration platform that helps businesses carry out inspections, provide support, clarify jobs, and document work remotely using live video.

Still have questions? Contact our support

Is your industry not mentioned?

Tell us what you need to see before we can fix it. We'll set up Vadio for you together. Book a demo with our business developer

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