Privacy policy

Vadio respects your privacy. This policy explains what personal data we collect, why we use it, and the choices and rights available to you.

1. Who we are

Vadio is responsible for personal data collected through the Vadio website, marketing activities, and direct communication with us.

Company registration number: [Registration number]
Address: [Registered address]
Privacy email: [Privacy email]

When a business uses Vadio to manage its own employees or customers, that business is normally the data controller, while Vadio processes the data on its behalf.

2. Data we collect

Depending on how you interact with Vadio, we may collect:

• Your name, email address, telephone number, and company details.
• Account information, preferences, and login details.
• Messages, support requests, demo requests, and other communications.
• Technical information such as your device, browser, IP address, and usage activity.
• Information entered, uploaded, recorded, or created while using the Vadio platform.
• Cookie and analytics information, based on your preferences.

Please avoid sending sensitive personal information unless it is necessary and appropriate.

3. How we use your data

We use personal data to:

• Provide, operate, and improve Vadio.
• Create and manage user accounts.
• Respond to questions, support requests, and demo enquiries.
• Maintain the security and reliability of our services.
• Send service updates and, where permitted, marketing communications.
• Meet legal, accounting, and regulatory requirements.

4. Our legal bases

We process personal data when it is:

• Necessary to provide a service or fulfil an agreement.
• Required to comply with a legal obligation.
• Necessary for our legitimate interests, such as security, support, and service improvement.
• Based on your consent, where consent is required.

You may withdraw your consent at any time. This will not affect processing that took place before the withdrawal.

5. How we share data

We may share personal data with trusted providers that help us operate Vadio, including hosting, communications, analytics, customer support, and payment providers.

• With integrations you choose to connect.
• When required by law or a lawful authority.
• As part of a merger, acquisition, or business transfer.

Our providers may only process personal data for agreed purposes and must protect it appropriately. We do not sell personal data.

6. International transfers

If personal data is transferred outside Norway or the European Economic Area, we use legally recognized safeguards, such as an adequacy decision or approved contractual protections.

7. How long we keep data

We keep personal data only for as long as necessary to provide our services, fulfil the purposes described in this policy, meet legal obligations, and resolve disputes.

Retention periods may vary depending on the type of data and why it was collected. Data is deleted or anonymized when it is no longer required.

8. Security and AI

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

Vadio does not use customer business data or customer content to train AI models. When AI providers process information on our behalf, they must follow applicable contractual and data-protection requirements.

9. Your rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion or restriction of your data.
• Object to certain types of processing, including direct marketing.
• Receive certain data in a portable format.
• Withdraw consent at any time.
• Submit a complaint to a data-protection authority.

To exercise your rights, contact [Privacy email]. We may need to verify your identity before completing a request.

10. Cookies

Vadio may use essential cookies to operate the website and optional cookies for analytics or marketing. Where required, optional cookies are used only after you provide consent.

You can review or change your choices through [Cookie settings link]. More information is available in our [Cookie Policy].

11. Changes to this policy

We may update this policy when our services, practices, or legal requirements change. The latest version will always appear on this page with its updated revision date.

12. Contact us

Questions about these terms can be sent to:

[Vadio legal company name]
Email: [Legal or support email]
Address: [Registered business address]
Company registration number: [Registration number]